Supreme Court of Victoria - 1. Supporting access

A visual of the Supreme Court website showing the landing page of the case confidence video series. A series of video's to help people built their confidence before heading into court.

SCV - Prototype - 1

A visual of the Supreme Court website showing a visual of the different areas of the supreme court with supporting content for each area.

SCV - Prototype 2

A visual of the Supreme Court website showing the key steps of the case process such as pre-commencement and commencement together with supporting content for users.

SCV - Prototype 3

A visual of the Supreme Court website showing an educational video designed to support people who are going to visit the court.

SCV - Prototype 4

SCV - Prototypes

Supreme Court of Victoria - 2. Helping registry staff

A page from the report showing the archetypes created as part of this project. These include the consolation seekers, unsure investigators, the confident conductors and the flustered professional.

CSV - Archetypes

SCV - Archetype Image

Supreme Court of Victoria - Archetypes Quote

Supreme Court of Victoria - 3. Prototyping with customers and staff

An image of an online collaborative tool being used for ideation as part of the co-design process.


 SCV - Miro

Supreme Court of Victoria - Process Quote

Supreme Court Victoria - 4. Building in organisation transformation

A diagram showing how the supreme court website could be an effective driver of self service by connecting with existing law firms, training and social channels.

SCV - Self Service

Supreme Court of Victoria - Excited quote

Supreme Court Victoria - 5. Switching to remote research and design

Roya Azadi, Strategy Director, and Reuben Stanton, Managing Director, stand in front of two white board sharing findings as part of the Supreme Court of Victoria project.

SCV - Working

Fair and equal access to justice is a key component of a thriving democracy and a functioning society. We’re building partnerships to help improve access to justice.

Legal and Justice

Journey mapping

Service prototyping

We are expert service design and innovation practitioners who partner with organisations to transform service delivery and customer experiences. 

Service design

Product strategy

MVP design

UX and UI design

User testing

We are experienced digital product designers who can help with your digital experience, content and information architecture needs.

Product innovation

A user experience strategy to improve access to justice at the Supreme Court

Worksafe - 1. Framing the challenge

Worksafe - 2. Human centred

A page from the support pack developed as part of the project that sign posted key supports that participants could access if the interview raised any issues for them.

Worksafe - Support Pack

Worksafe - Support Page

Worksafe - 3. Two journeys

An illustration showing the keys steps of the worker journey whilst returning to work after a mental health injury. From working, to recognising harm, to seeking help, to making a claim and waiting for the outcomes of those processes.

Worksafe - Worker Journey

A page showing details of the jobs to be done for workers in terms of needs, pains and agains to be addressed.

Worksafe - Worker jobs to be done

An illustration showing the employer journey which is a loop made up of 4 steps. Managing staff, responding to claims, managing claims and closing claims.

Worksafe - Employer journey

A page showing details of the jobs to be done for employers in terms of needs, pains and agains to be addressed.

Worksafe - Employer jobs to be done

Worksafe - Journeys and Jobs to be done

Worksafe - 4. Giving voice

A mobile phone mock up showing the stepping stones concept - which is a set of carefully crafted content to help people return to work.

Worksafe - Concept 1 - Stepping Stones

A mock up of two mobile phones showing a podcast series called helping hands that help people to look after themselves after a mental health injury.

Worksafe - Concept 2 - Helping Hands

A mock up with a pack of cards that can be used to facilitate difficult conversations between employees and managers.

Worksafe - Concept 3 - Alignment Kit

Worksafe - Concepts

Worksafe - 5. Go fast of go far

A mobile phone screen showing the Worksafe website with specific support materials to help people return to work after mental health injury.

Worksafe Thumbnail

We build enduring partnerships with the public sector to inform policy and deliver better service outcomes for Australians.  

Public Sector

Mental health and wellbeing is woven throughout all of society and cannot be approached in isolation. We are proud to be one of many contributors in this important space.

Mental Health

Bringing the worker voice to the mental injury claims process

Beyond Blue - 1. Responding to mental health

A screenshot from the community platform used as part of the remote research process

Beyond Blue - Community Platform

Beyond Blue - 2. Building trusted relationships

A co-design worksheet showing the ideation process the participants were going to undertake

Co-design Worksheet 1

An idea generation worksheet that participants used with 4 idea spaces and instructions.

Co-design Worksheet 2

Beyond Blue - Co-design toolkits

Beyond Blue - 3. Adaptability

Beyond Blue - Participant Quote

Beyond Blue - 4. Viable deliverables

A visual of a concept designed as part of the project - showing an app interface that helps people track their progress and access the support they need.

Beyond Blue - Concept 1

A concept designed as part of the project that shows a chat bot, an engaged community and video recordings of support sessions.

Beyond Blue - Concept 2

A concept designed as part of the project that shows matches for peer to peer support, wellbeing support being provide for classrooms and a personal hub detailing your access to different services.

Beyond Blue - Concept 3

Beyond Blue - Concepts

Beyond Blue - 6. Storytelling

Beyond Blue - Video Storybook

Beyond Blue - 7. Lasting impact

Beyond Blue - Client Quote

An illustration from the project showing a sailing boat travelling through calm waters - that was part of a visual metaphor used to explain people's experience of managing mental health issues.

Beyond Blue - Thumbnail

Community engagement

Systems mapping

Co-design

Monitoring and evaluation

We work with not-for-profits and government agencies to understand communities and organisations, identify leverage points, and co-design solutions.

Social innovation

Co-designing an urgent response to mental health and wellbeing needs during the COVID-19 pandemic

Two of the CEH comics portraying youth issues during COVID-19

CEH hero image

Hero image

1. Adapting to the new normal

A collection of rough sketches and early mockups of the CEH comics

CEH Work in progress images

CEH Work in progress

2. Getting the comics right

CEH book cover

CEH Image 1

CEH poster A

CEH Image 2

3. Making them accessible and appropriate

CEH-comics-1

CEH-comics-2

CEH-comics-3

CEH-comics-4

CEH-comics-5

CEH-comics-6

CEH-comics-7

CEH-comics-8

Covid Comics Slider

4. Extending the reach

A CEH comic displayed on a scrollable iPhone view

CEH iphone

CEH iPhone images

A spread from a comic showing two people having a conversation about sexual health during COVID.

CEH Thumbnail

Access to high-quality health care is a fundamental human right. Paper Giant has worked with organisations of all sizes to improve healthcare outcomes for all Australians.

Health

We work with organisations to improve access to education, create better community connections and support the expansion of human knowledge.

Education

CEH Social Image

Designing sexual health education for the COVID-19 era

1. A sustainable energy system 

A simplified diagram showing how the energy market works in in Australia. This was an effective tool in helping people to understand the way the industry connects and works together.

How the energy market works

AEMO Product Trial Environment

2. The need for resilience

3. A balanced and diverse industry perspective

Workshop customer data

AEMO Workshop focus

AEMO Legislation

AEMO Workshop Focus 2

4. Uncovering system forces, visualising non-linear relationships

AEMO Journey Map

Testimonial 1

AEMO Satisfaction and trust

5. A higher degree of satisfaction and trust 

Testimonial 2

Recommendations workshop

6. Practical actions to reinforce ongoing positive system outcomes

A screenshot showing a group of people collaborating together online. The title of the page is 'Product trial environment' and there is a list of questions that people are answering to help define the idea.

AEMO Thumbnail

The energy and environment sector is rapidly evolving to address emerging challenges. We’ve supported organisations to innovate, collaborate and plan for the future. 

Energy and Environment

Enabling innovation in the Australian energy sector through systems design

1. The DSP application process is incredibly complex – in more than one way

A sketch of the complex application process

Complex Application Process

Complex Application Process Image

DSP Impairment Tables

2.Meeting the requirements of the 'impairment tables' can be challenging

3. Focussing on ‘the missing middle’ for maximum impact

A diagram showing the missing parts to the DSP process

The Missing Middle

The missing middle image

4. An iterative design process with community consultation embedded in

Postit notes from a design iteration session

Iterative design process

Iterative design process image

5. Designing in a very uncertain environment

A Miro board showing the technical requirements of the project

Designing in an uncertain environment

Designing in an uncertain environment image

6. Gathering the right information to support self-service

DSP self service tool

The self service tool image

7. The only tool to address the most important assessment criteria

The Medical Evidence bot tool and the Medical Evidence Kit it produces

DSP tool for assessment criteria 

Assessment Criteria Tool Image

8. A visual design language that serves the content well

An example of some of the styles and colours used in the redesign

DSP Visual design language

Visual design language image

9. A website with a strategy

DSP Website Redesign

DSP Website redesign image

DSP Thumbnail

We’ve partnered with disability service organisations to transform their service delivery, respond to new funding models and improve client outcomes.

Disability

Making it easier to apply for the Disability Support Pension

A photo taken during the co-design workshop showing a table with photos, post-it notes, pens and people's hands gesturing whilst they discuss ideas and thoughts.

Work

A user experience strategy to improve access to justice at the Supreme Court

Bringing the worker voice to the mental injury claims process

Co-designing an urgent response to mental health and wellbeing needs during the COVID-19 pandemic

Designing sexual health education for the COVID-19 era

Enabling innovation in the Australian energy sector through systems design

Making it easier to apply for the Disability Support Pension

Engaging an organisation to create their strategy for cultural safety

Innovating everyday banking products together with ANZ

Leapfrogging the competition with a superior adviser experience

Finding a better way to fix a fine

Digitising Australia’s most important content style guide

Designing a new service offering to fulfill a customer promise

Evaluating the creative impact of a prototype workshop kit

A CX strategy to support people through the most difficult moments of their lives

A website that does justice to the organisation it represents

Improving the ticketing experience at MONA

Supporting science startups in Australia

Designing and evaluating customer experience for local government

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