Access to high-quality health care is a fundamental human right, and there is a complex system working to deliver care to the people who need it. We have worked alongside and supported numerous parts of this system to deliver the best possible outcomes for clients.
Featured case study
Victorian Healthcare Association
Developing a new model for end-of-life care in Victoria
Paper Giant facilitated a diverse and complex group of healthcare organisations to start working together, to implement the new assisted dying legislation in Victoria.
Paper Giant draws on the voices and experiences of key stakeholders across the health system to inform the design of policies, programs, products and services.
We bring our skills in user research, experience mapping, and co-design to sensitively and respectfully listen to the experiences of patients, customers and professionals, and to collaboratively design solutions that meet their needs. We recognise the complexity of the health system and seek to identify the breadth of interactions a customer has when engaging with this system.