Sectors

Public Sector

Governments at all levels face complexity in responding to public needs, understanding the relationships underpinning diverse programs of work, and translating commitments into action.

We can help you to clarify needs, identify the right tools and collaboration models, and then develop an evidence base that supports your goals.

Whatever problem you are trying to solve for the public good, we are here to help.

Our approach


We build enduring partnerships with the public sector and do the work to make sure we understand the policy context.

At the core of our approach is a multidisciplinary partnership model. We bring design methods together with other disciplines, perspectives and approaches so we can tackle complex problems together.

We support governments to help achieve public outcomes. As trusted partners we can support elements of a broader transformation or policy agenda or complete end-to-end solution, policy or service design.

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What we do


Understand complex ecosystems and locate opportunities ripe for change

Paper Giant’s tools and methods help you to locate the best opportunities to act, build the evidence and business case you require, develop strategies and frameworks to guide future directions, prototype services and policy interventions and bring together diverse stakeholders and users to create shared understanding and collective action.

Tools such as systems mapping, user research and blueprints can bring about shared understanding of complex problems and support departments and teams to see the relationships and patterns across policies and programs to identify leverage points.


Understand user needs to make citizen-centric decisions

The better you understand how citizens are affected by your policy or service, the more likely you are to design solutions that deliver real value for them. But finding and recruiting the right people to answer the right questions requires a robust and tested approach.

Paper Giant has extensive experience conducting effective user research with the Australian public sector to inform citizen-centric decision making and evidence-based policy.

Featured case study


Department of Home Affairs

Creating a world-first framework for assessing refugee identities

The Australian Department of Home Affairs asked Paper Giant to conduct ethnographic research in Myanmar so they could better understand the experiences and life stories of refugees.

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Who we've worked with


Australian Government Department of Industry, Innovation and Science Logo
Australian Government Bureau of Meteorology
Australian Government Australian Tax Office Logo
Australian Government Department of Finance Logo
Australian Government Department of Health Logo
Australian Government Department of Foreign Affairs and Trade Logo
Australian Government Department of Home Affair Logo
City of Casey Logo
Australian Government Data 61 CSIRO Logo
Digital Transformation Agency Logo
Victorian Premier and Cabinet Logo
Victorian Department of Health and Human Services Logo
Victorian Education and Training Logo

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Paper Giant

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the Traditional Owners of the lands on which our offices are located, and the Traditional Owners of Country on which we meet and work throughout Australia.

We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging. Aboriginal and Torres Strait Islander people are advised that this website may contain images and voices of deceased people.