We work collaboratively with our clients to deliver better products, services and policy.

Services we offer


Paper Giant are expert mixed-methods researchers – as comfortable with ethnographic deep dives as we are running global surveys.

Social innovation

We work with not-for-profits and government agencies to understand communities and organisations, identify leverage points, and co-design solutions.

Strategic design

We bring design thinking and strategy together to create solutions to the complex problems organisations face.

Service design

We are expert service design and innovation practitioners who partner with organisations to transform service delivery and customer experiences.

Product innovation

We are experienced digital product designers who can help with your digital experience, content and information architecture needs.

Capability building

We are leaders in Australia’s research, design and innovation communities, and we bring these capabilities to organisations of all shapes and sizes.

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Once a fortnight we share our thoughts on design-related topics, review thought-provoking articles and share what's happening in and out of the studio.

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Paper Giant

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the Traditional Owners of the lands on which our offices are located, and the Traditional Owners of Country on which we meet and work throughout Australia.

We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging. Aboriginal and Torres Strait Islander people are advised that this website may contain images and voices of deceased people.