Financial Services

We’ve helped some of the world's largest financial services to understand the behaviours of Australians, and designed strategies, services and products to suit.

Featured case study

AIA Insurance

Leapfrogging the competition with a superior adviser experience

We worked with AIA to develop a new service model to better support their advisers and reduce internal efficiencies and costs.

AIA Workshop participants discussing a journey map

Our Approach

We’ve designed human-centred products and services used by hundreds of thousands of Australians.

We understand Australians

We have developed a deep understanding of Australian’s spending and saving behaviours and attitudes and their business hopes and dreams. We have a track record of designing impactful products and services with this understanding.

Cross-sector experience

We’ve applied our knowledge of financial services to public, private and not-for-profit sectors, partnering with everyone from a Big 4 bank to a community-based financial education organisation.

From strategy to market

Products and services we’ve helped design are currently in the market, delivering real value to organisations and communities alike.

Want to draw on our financial service expertise?

Get in touch

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Paper Giant

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the Traditional Owners of the lands on which our offices are located, and the Traditional Owners of Country on which we meet and work throughout Australia.

We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging. Aboriginal and Torres Strait Islander people are advised that this website may contain images and voices of deceased people.