Better products, services and policy are ones that lead to a more just, equal and sustainable society.

Our purpose

We help organisations create positive impact through work that considers the perspectives and lived experience of the people it affects.

More just

We believe an inclusive society requires fair, transparent, non-discriminatory and accountable products, services and policy. This includes procedural fairness, mitigating systemic injustice and access to remedies for injustice.

More equal

We believe in equal access to opportunity, equitable access to resources, and fairness of outcomes – as delivered to individuals, communities and society by organisations.

More sustainable

We believe in a world where organisations use our limited resources sustainably and build more stable and resilient communities across all of society.

Our principles

Our values are expressed through our principles and our ways of working. We pride ourselves on a culture of inclusiveness, client service and successful delivery.

Designer working on their computer in the desk area of the Paper Giant office

Two designers discuss a working document around a laptop

We work:

Collaboratively

Real, lasting change is only made possible through collaborative approaches and excellent communication with communities, staff and stakeholders.

Transparently

All our engagements are designed around regular communication rhythms that respect individuals’ time and organisations’ existing rituals and practices. We make our work visible through regular work-in-progress presentations and shareable findings so you remain informed and engaged at every stage.

Iteratively

We employ flexible and agile methods to ensure our projects move smoothly, are correctly scoped, and allow for adjustments, pivots and re-alignments. We use an iterative approach, placing value on people and interactions over prescribed methods and tools. This allows our projects to respond to change.

Inclusively

We are proud of our reputation as ethical and inclusive practitioners, who have the skills necessary to engage diverse community members and stakeholders in appropriate and safe ways. Our team has specific skills and experience in working collaboratively and safely with people from culturally and linguistically diverse backgrounds, people with disabilities, justice-involved individuals, and Aboriginal and Torres Strait Islanders.

We are committed to Diversity and Inclusion and have an active, ongoing practice of Cultural Competence that informs how we work together and with others.