Driving sustainable change by understanding the past and imagining the future.
Our purpose
We use design and technology to help organisations understand, imagine and change.
Understanding the past and present
We believe that meaningful change starts with a deep understanding of people, systems and challenges. Through research and analysis, we help organisations see the whole picture - their customers' real needs, their own capabilities, and the complex systems they operate within.
Imagining the future
We believe in the power of design to envision better futures. We help organisations imagine new products and services that don't just solve problems, but create genuine value for their customers and communities. Through collaborative design, we transform insights into opportunities that excite and inspire.
Creating change
We believe that visions and strategies need practical paths forward. We partner with organisations to turn possibilities into reality, building their capability to deliver better services, products and experiences. Our approach combines strategic thinking with hands-on support and training to help organisations navigate and sustain meaningful change.
Our principles
Our values are expressed through our principles and our ways of working. We pride ourselves on a culture of inclusiveness, client service and successful delivery.
We work:
Collaboratively
Real, lasting change is only made possible through collaborative approaches and excellent communication with communities, staff and stakeholders.
Transparently
All our engagements are designed around regular communication rhythms that respect individuals’ time and organisations’ existing rituals and practices. We make our work visible through regular work-in-progress presentations and shareable findings so you remain informed and engaged at every stage.
Iteratively
We employ flexible and agile methods to ensure our projects move smoothly, are correctly scoped, and allow for adjustments, pivots and re-alignments. We use an iterative approach, placing value on people and interactions over prescribed methods and tools. This allows our projects to respond to change.
Inclusively
We are proud of our reputation as ethical and inclusive practitioners, who have the skills necessary to engage diverse community members and stakeholders in appropriate and safe ways. Our team has specific skills and experience in working collaboratively and safely with people from culturally and linguistically diverse backgrounds, people with disabilities, justice-involved individuals, and Aboriginal and Torres Strait Islanders.
We are committed to Diversity and Inclusion and have an active, ongoing practice of Cultural Competence that informs how we work together and with others.
Our Leadership Team
We have unrivalled expertise in design, research and strategy and are passionate about using our skills to work inclusively with organisations and communities.
Open roles
Working at Paper Giant means working as part of a small, passionate, and supportive team of design practitioners.
No open roles at the moment.
Can’t see a position? We’re always looking for great people to join our team, so say hello by sending an email to careers@papergiant.net with a bit about yourself.
