Sectors

Legal and Justice

Fair and equal access to justice is a key component of a thriving democracy and a functioning society. At Paper Giant, using strategic design to improve access to justice is a core part of our mission.

Our approach


Most work within the justice system requires cross-agency and cross-organisational engagement, and alignment on goals and purpose is paramount to the success of any project.

Our approach to working with the sector is highly collaborative to ensure that alignment.

Our extensive experience applying design in the justice sector at all scales – from our first client (a small community legal centre), right up to redesigning service delivery for the Supreme Court of Victoria – gives us a unique perspective on the challenges and complexities of the sector.

Workshop participant sharing back their group's ideas

What we do


Use systems thinking to identify and remove barriers to justice

There are real barriers to accessing justice, many of them unintentional - sometimes people don’t recognise that they have a legal issue until too late, information might be provided in ways that is not accessible to those that need it most, or in the worst cases the lack of systemic connection between organisations means the the most vulnerable people in our society can slip through the cracks and get caught in cycles of disadvantage.


Incorporate the perspectives of people with lived experience

We are especially mindful of valuing the input of people with direct lived experience of the justice system. We always try to use a process that includes input from people across the system, whether it’s initial stakeholder engagement, research with internal staff or service providers, or inclusive co-design and testing of concepts.


Build on existing knowledge

Paper Giant’s experience in the justice sector has taught us that any justice reform works best when it builds on existing knowledge and practice, and is implemented through iterative changes with frameworks in place for prototyping, monitoring and learning from these changes.

Featured case study


RMIT Centre for Innovative Justice

Supporting people with disability in the criminal justice system

We partnered with RMIT’s Centre for Innovative Justice (CIJ) to create Supporting Justice, a resource to fundamentally change how people with disability are treated and supported in the criminal justice system, through inclusive collaboration, capability resource building, and accessible information design.

Kate and a co-design participant looking at working boards for the CIJ project.

Who we've worked with


Centre for Innovative Justice
Inner Melbourne Community Legal Logo
Legal Aid New South Wales
Moonee Valley Legal Service Logo
Supreme Court of Victoria Logo
Saint Kilda Legal Service Logo
Victoria Law Foundation Logo
Victoria Legal Aid Logo
Youth Law Logo

Looking to improve access to justice?

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Paper Giant

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the Traditional Owners of the lands on which our offices are located, and the Traditional Owners of Country on which we meet and work throughout Australia.

We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging. Aboriginal and Torres Strait Islander people are advised that this website may contain images and voices of deceased people.