Disability

Every person deserves the right to participate fully in their community. For people with disability, how services are designed can be the difference between independence and exclusion.

We partner with disability service organisations to transform service delivery, respond to new funding models like the NDIS, and improve outcomes for the people they support. Our work is grounded in co-design and inclusive design — always elevating the voice of lived experience.

Featured case study

Scope Australia

Helping Scope Australia redesign therapy services for the NDIS era

When the NDIS transformed how disability services are funded in Australia, Scope needed to rethink how they deliver therapy to families. We partnered with them over 18 months to co-design a centre-based Hub and Spoke model, pilot it at two sites, and build the internal capability to keep improving it.

A father and son sitting together and reading a book.

Our approach

We apply the principles of co-design and inclusive design to guide change.

Inclusive

We are committed to including and elevating the voice of people with lived experience in the design process.

Holistic

Our capabilities in research, design and strategy allow us to design end-to-end service and product experiences with users at the heart.

Evaluative

We build evaluation models that help organisations understand and track their impact on the communities they serve.

More case studies

A women using the DSP website

Social Security Rights Victoria

Creating the first tool to navigate Disability Support Pension applications

Kate and a co-design participant looking at working boards for the CIJ project.

RMIT Centre for Innovative Justice

Supporting people with disability in the criminal justice system

A group of four people are standing around a table covered in LEGO. One person is pointing to a scene made from LEGO while another is talking. They are all listening to the person talking.

Scope Australia

Redesigning the NDIS customer intake experience

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aboriginal

We pay our respects to the traditional custodians of the lands on which we live and work, and to the traditional custodians of the lands and waters which we may visit upon in our work. We acknowledge their elders past and present. Indigenous sovereignty has never been ceded. It always was, and always will be Aboriginal land.

Paper Giant is a proudly inclusive organisation and an ally of the LGBTIQ+ community.

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Diversity and Inclusion

Cultural Competence