Recommended ReadsDecember 10th, 2019

Inclusive designer Tatiana Mac’s email communication tips

Jess Allison
Jess Allison, Delivery Director

I follow Tatiana Mac because of her approach to design – her belief that “design heavily influences our social landscape”. She thinks have the opportunity to “dismantle exclusionary systems in favor of community-focused, inclusive ones”. For an insight into this, watch her captivating Mozilla talk, How Privilege Defines Performance.

But the article I want to share is something all of us – not just designers –battle every day. How do we manage the flood of email efficiently “automating the right things, while maintaining the humanness of communications”?

Tatiana Mac’s tips are practical and can be immediately applied. Topics include content/formatting, setting boundaries, and suggested etiquette. Putting more work into your first email often ends up saving work overall, since you don't end up in some endless back and forth chain of misunderstandings.

It’s a very short read, packed with sage advice.


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