Local governments are where policy meets people. Councils deliver hundreds of services to diverse communities, often with limited resources and competing priorities. We work alongside councils to understand how residents actually experience these services — and to co-design solutions that are practical, inclusive, and grounded in community voice.

Our local government work spans service design, digital strategy, customer experience evaluation, and community engagement. Whether we're helping a council redesign how people access services or turning community voices into action on inclusion, we bring rigorous research methods and a deep respect for the complexity of local governance.