Recommended ReadsJune 22nd, 2021

Choosing your communication medium wisely

Jess Allison
Jess Allison, Delivery Director

With so many ways to communicate at work, sometimes it’s hard to know which is the ‘right one’: Slack, Teams, DM, email, on a phone call, text message, video call, in person, carrier pigeon…?

  • I try to choose my medium based on a few things:
  • Who needs to see this?
  • What am I asking them for?
  • How will they feel about receiving it?
  • What do I know about their preferred communication methods?
  • How urgent is it?

For example, if sensitive emotions may be involved, it’s almost certainly best handled in person or over the phone, whereas a non-critical question that anyone could answer might be a Slack message in our Help channel.

Email gets a bad rap but it may still be the way to go when you are looking to formally communicate a decision, recap an important conversation, or send a team-wide announcement.

Subscribe to Paper Giant

Once a fortnight we share our thoughts on design-related topics, review thought-provoking articles and share what's happening in and out of the studio.

Three paper airplanes flying through the air into people's inboxes.
Paper Giant

Paper Giant acknowledges the Wurundjeri and Boonwurrung people of the Kulin nation, and the Ngunnawal people as the Traditional Owners of the lands on which our offices are located, and the Traditional Owners of Country on which we meet and work throughout Australia.

We recognise that sovereignty over the land has never been ceded, and pay our respects to Elders past, present and emerging. Aboriginal and Torres Strait Islander people are advised that this website may contain images and voices of deceased people.