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Fine Fixer: A better way to fix a fine

We partnered with the Moonee Valley Legal Service to improve financial and legal outcomes for people in the community.

Partnering for success

Moonee Valley Legal Service wanted to develop a self-guided, educational legal tool for people with low support needs, allowing them to focus their resources on those with highest need.

The FineFixer concept and business case was originally developed by a team of RMIT University students. Paper Giant’s role was turning a conceptual idea into a fully realised digital product.

We designed collaborative workshops with community legal centres, legal aid, and financial counselling services to build a human-centred understanding of the problems and complexities faced within the Victorian fines system.

Informed by our user research, we designed and developed a responsive website that serves as both a self-help tool and a central resource for fines information.

Designing for usability (plain English, straightforward navigation), we used digital prototypes and user testing to make sure we met the needs of both the community and the community legal sector.

Outcomes

  • Reduces pressure on Community Legal Centres and Legal Aid.

  • Helps people to make more informed and timely decisions.

  • Adopted statewide by legal professionals and the general public.

Want to talk about social justice?

Email hello@papergiant.net

Call Chris +61 414 436 829

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